We understand that many members of the community require additional support in accessing events, services and facilities throughout the city.
We’ve been working with Attitude is Everything and have been awarded the GOLD award on their charter of best practice for our hard work and commitment to making Pride Cymru’s Big Weekend as accessible as possible for deaf and disabled people.
Access 2for1 Ticket Scheme
We provide deaf or disabled ticket holders that require full-time assistance with a free additional ticket for their personal assistant. You’ll need to have one of the following to qualify but all applications will be considered individually:
For more information contact our Access Manager at email@example.com.
We recommend buying your ticket in advance so that you can plan your Pride ahead of getting here and make the most from our services. But tickets can also be purchased online or at the gates at the event. Our gates have a mobile hearing loop and BSL interpreter provision on request if evidence is shown to the gate line staff.
Quiet Zone / Access Area
Every year we provide a Quiet Zone / Access area. This area is a safe space, an information point, and a reporting point for any incidents or support requirements. The are will have wheelchair/scooter recharging points and will also serve as a key information point for Pride Cymru. A member of our team will be available here to help out with any questions and a BSL interpreter will be present at key times and on request.
An Access Steward (with a clearly identifiable t-shirts) will monitor access to the area. The Access Steward’s role will be to support those using the tent and provide information and assistance, whilst ensuring the area is utilised for the purpose meant.
Signage to the Quiet Zone / Access Area will be present throughout the site, and all stewards will be briefed on where the Access Area / Quiet Zone is. A watering / feeding and toileting facility will be available for guide and other assistance dogs.
A BSL interpreter will be on hand to assist with the St John Ambulance Service, Police and the discrete ‘Report it’ service when requested and we’ll also have British Sign Language interpreted performances throughout the day.
Hate (or other) crime incidents can be reported in safety at the Access Area through a discreet and anonymous drop in service. Police will attend a situation if required.
We provide additional access support for people who wants to join our parade. A ‘safe space’ is created towards the front of the parade which makes sure that the whole parade moves at a pace that is suitable for everyone. Everyone is of course able to parade at any section of the parade they might choose.
We even have a golf buggy for anyone that wants to take part but can’t walk the full distance of the Parade – due to limited access it is a first come – first served basis. Email firstname.lastname@example.org to book.
Main Event Entry
Peak entry times are between 12.30pm and 4pm. You may wish to arrive before 12.30pm or after 4pm to avoid the peak times, you’ll still have lots of time to enjoy the extended hours of entertainment.
There will be a dedicated access gate line available for those that are unable to stand in long queues. Please approach a volunteer for help getting to the appropriate queue. During peak times there may be a queue at the access gate line, volunteers will do their best to get you into the event as quickly and safely as possible.
Patrons with bags will be required to undergo bag searches. Your bag will be tagged to show it has been searched.
You may bring a small personal lunch with you and sealed bottled drinks of 500ml or less. No Alcohol, No Glass and No Cans will be permitted.
Once on site make your way to the Access tent to receive your access wristband, which allows you entry to the main stage viewing platform, all accessible toilets and enables re entry to the site should you need to leave to get medication.
If you register your accessibility requirements with us in advance, we will endeavour to support you in accessing the site and parade. Please contact email@example.com
Accessible Toilets / Changing Room Facilities
There are accessible toilets located in all toilet areas. Where possible these are monitored for misuse and kept stocked.
We have a mobile changing place unit supplied by Mobiloo on site all weekend. This unit has a hoist and full-sized changing bed and is attended at all times.
There’s also a baby change unit for use within the family area.
The viewing areas are solely for the use of our disabled and deaf Pride goers plus one other.
We have a viewing platform for the Main Stage and a viewing area for Cabaret Stage. We’ll also have a steward here to assist anyone who might need it.
Chairs will be provided here but people can also bring their own.
Patrons are advised that flicker, laser, strobe and other lighting effects may be used over the weekend.
BSL Sign Language (BSL) Interpreting Services
We are lucky to have a team of BSL trained volunteers at this year’s event. These dedicated individuals are giving their time free of charge to Pride Cymru and the community.
A BSL Interpreter will be based at the Quiet Zone Tent if requested and all main stage performances will be interpreted. BSL interpreters will also be available to provide support in the markets and food area.
Blue Badge Holders will be able to access all the standard parking areas throughout Cardiff City Centre – please note that the upper section of Churchill Way is not available as this is the muster point for the Parade and Pulse After Party.
If you wish to take part in the Parade (whether in your own scooter or wheelchair) please register at firstname.lastname@example.org .
Visit here for the closest car parks to Cardiff Civic Centre, be aware that the parking at the Civic Centre will be very limited.
For the Parade the closest car park is the Capitol Car Park.
Designated blue badge parking will be provided as close to site as possible and must be pre booked, and will be allocated on a first come first served basis. Book your space via email@example.com
Alternative Format Information
Through the support of our partners we are able to provide
Hard copy information can be requested by contacting firstname.lastname@example.org